My access isn't working anymore! What do I do?
Browser settings, firewalls and conflicts with browser plugins can all keep you from accessing A.T. Still Memorial Library's online resources from off campus. We’ve found that trying the following things usually solves access problems:
- Navigate using links starting at atsu.edu.library. Using the home button or bookmarks after you authenticate can cause your session to lose its connection to the proxy service.
- Make sure your browser accepts cookies.
- Clear your browser’s cache — sometimes it helps to set it up so that it automatically clears every time you close your browser.
- Close all your browser windows and start over at atsu.edu/library.
- Try another browser.
- If you are a member of an organization where no one can access ATSU Libraries resources from your work site, contact your organization’s IT support about possible firewall issues.
- If your institution allows VPN's, you can use an ATSU proxy by contacting ITS.
Very rarely, more serious issues with your workstation can impede your access. Please work with your personal IT support to look for viruses, operating system failures, and firewall issues.
If you are using the Still OneSearch (catalog) and are successfully logged in, the upper right hand corner of the screen will display your name if you click “My Ebsco”.